Refund Policy:
We want you to be completely satisfied with your purchase from Loléí Dévá Fashion World, LLC. If for any reason you are not satisfied, we offer a refund or exchange subject to the following conditions:
1. Eligibility:
- To be eligible for a refund or exchange, you must notify us within [number of days] days of receiving the item.
- The item must be unused, in its original condition, and in the original packaging.
2. Returns and Exchanges:
- To initiate a return or exchange, please contact our customer support team at [email address] with your order number and reason for return or exchange.
- You may be required to provide photographic evidence of any defects or damage.
- Once your return or exchange request is approved, we will provide you with further instructions on how to proceed.
3. Refund Process:
- Refunds will be issued in the original form of payment used for the purchase.
- Shipping and handling charges are non-refundable, except in cases where the return is due to our error.
- Please allow [number of days] days for the refund to be processed after we receive the returned item.
4. Exceptions:
- Certain items, such as intimate apparel, swimwear, and earrings, are non-returnable for hygiene reasons unless they are defective.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photographic evidence, and we will provide instructions for returning the item and arranging a replacement or refund.